Shipping Policy

All product pricing provided by RTASCo is FOB Oklahoma City or Bartlesville Oklahoma or Houston, Texas unless otherwise specified and does not include applicable taxes or shipping charges. Shipping charges are added as described below. Our primary carriers for shipment are UPS, Con-Way and USPS. We reserve the right to change carriers or shipping methods for any order. Additional shipping or handling changes may apply to Alaska, Hawaii, Canada, and International destinations.

We will ship to the correct address you provide. We will not ship to a P.O. Box. We must have a full street address and phone number. We are responsible for shipping only when the correct information is given for delivery. If a product is returned for wrong address you will be notified and will be re-billed for the freight for re-shipping the product. If the address is not completely correct and our carrier imposes in-transit address correction charges (EXAMPLE: you use Street and it should have been Avenue) additional charges may apply.

Shipping charges are based on the product weight, method of shipment, and destination.  We will gladly provide shipping or freight quotations. Please contact us for large quantity or drum purchasing so that we can determine the most economical shipping method.

Customs

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from RTASCo you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

How to Track Your Order

Provide us with your e-mail address and we will send your tracking information once your package has left our facility. Customers who provide an email address will receive order status updates. These may include an order confirmation email, followed by a shipping notification email including tracking information if available.

To track your package and view its estimated arrival date, click the link provided in the shipping notification to be directed to the shipper's website. Detailed tracking information will be updated as the shipment progresses. If your tracking status isn't immediately available, please check again in the next 12 hours.

Return Policy

If you are dissatisfied with any RTASCo product, you may return it within 30 days of receipt for a replacement or refund of your full merchandise cost. However, no returns will be accepted without prior authorization. All claims must be reported within 10 days. No credit can be issued on goods held over 30 days or merchandise returned without authorization. Contact our Customer Support number (405-455-5166) for authorization and return shipping information.

Shipping charges are not refundable. All items must be unopened and shipped freight prepaid and properly boxed with the Return Authorization number displayed on the exterior. A copy of the RTASCo statement or invoice must be included with all returns for credit and will be subject to a restocking fee of 15%, minus shipping and handling. Merchandise must be in "new" or "like-new" condition. Returns will be credited at the price paid on the invoice (less any restocking fee). If no invoice/receipt is included with the return, we will issue credit at the current selling price or the price at the time of sale, whichever is lower. If defective, product will be replaced. The method of refund will be determined by the original method of payment.

Undeliverable Packages

Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. If you have not received your order or a confirmation of its return or refund, please contact customer service.